Customer experience firm Sprinklr has laid off roughly 4% of its global workforce or more than 100 employees as it realigns its headcount amid the ongoing economic slowdown.
Sprinklr started the layoff drive last week and is cutting its workforce in India, the U.S., and other regions, TechCrunch learned from people familiar with the matter and confirmed with the company through an email. A Sprinklr spokesperson said the “strategic business decision” affected employees across certain targeted regions, segments, and support functions.
“While these decisions are tough to make, it is the right decision for our long-term success as we shift from a capacity-driven to productivity-driven business model,” the spokesperson said in a prepared statement. “Our first priority is to support our employees with the greatest care and respect, show appreciation for their contributions to Sprinklr, and assist them in their transition. We then will realign with a focus on making it easier to sell, and to deliver profitable growth to the business.”
